Sales Support

Are you the number one contact for our customers? Know how to take care of their questions and challenges? Then we have the right job for you!

The Job

As a Sales Support you are part of our Sales department and report to the Sales Manager. Your main tasks, among other, are:

  • Communicate and support customers in an efficient and timely manner to resolve questions, concerns, and requests related to products’ availability and information;
  • Proactively and accurately handle the process of customers’ orders until invoicing
  • Processing all incoming orders from our customers in SAP;
  • Consistently communicate, coordinate and engage with the Sales Manager and internal stakeholders as one strong and transparent team;
  • Set-up monthly (management) reports about the performance and forecast of sales;

Requirements

Your Profile:

  • MBO+ or bachelor work and think level;
  • Experienced with working for a manufacturing company;
  • Relevant experience in sales support is of course a preference;
  • You have excellent customer service skills and experience with interacting with customers via phone, chat and in person;
  • You embrace diversity in thoughts, opinions, and backgrounds. It gives you energy to work with many nationalities in a multicultural environment;
  • You have good time management and prioritization skills;
  • You have strong written and verbal communication skills and are able to adapt your communication style.

We value our colleagues, as professionals, but primarily as people. That is why it is important for us who you are as a person and that you feel at home at ACE. Our new colleague must enjoy working in a Japanese organization (and it is a plus if you already have some experience in this). In addition, we strive to build a long-term relationship, not only with our customers but also with our staff. We are part of a large parent company, so you end up in a multicultural environment. Therefore it will help you if you speak English and preferably also German (since our head office is in Dusseldorf).

Our offer

We can offer you a parttime employment (24 hours per week / 3 days). Mitsui Prime ACE in Geleen is building up a new plant in Geleen at the Chemelot site. This is your chance to be a part of a brand new company, help setting everything up and contributing to making it a success! We have interesting, competitive terms and conditions and can offer you permanent employment.